An Ideal Location

With several options available, our variety of floorplans offer plenty of room to grow.

Frequently Asked Questions

How long is your lease?

​​We typically offer a 12-month lease, but depending on the time of year shorter terms may be offered or available.  ​

What are your application requirements?

​Application Criteria: Every resident 18 years and older (including adult children) residing in the residence must complete a rental application and provide photo identification. Incomplete or falsified applications are not accepted. We may verify each applicants housing history, employment, credit scores, criminal history, and/or income (at 3x the rent).

How much is the security deposit, what's due upon applying, and are there any application fees?

​The security deposit is equal to a one month's rent. $300 of this is paid at the time of application (as earnest money).  Earnest Money will become a portion of your refundable Security Deposit upon execution of the lease agreement.  ​​ ​

When is rent due?

Rent and fees are due on the 1st of each month.

How can I pay my rent?

​Keystone is a paperless property! We ask all residents to use our secure and easy-to-use Online Resident Portal and pay rent for free using a checking or savings account. Credit card and MoneyGram® payments are also available, however, a third-party service fee will apply. 

Is there a late fee for overdue payments?

​​​A 5% late fee will apply if you pay on or after the third of the month. 

Are utilities included?

​​Water, heat and laundry are included in a $55 per resident per month facilities fee. Residents are responsible for electric.  

Are the apartments furnished? What is included?

Apartments do not come furnished.

Is renter's insurance required? (how much, what kind.)

​​​Steve Brown Apartments requires that each resident maintain a renters insurance policy, with a minimum limit of liability for bodily injury and property damage of $100,000, throughout the term of their lease. We also require that you name SBA Management Services as an “Additional Interested Party” on the policy.

How much does renters insurance cost?

​​​Most policies cost $15 or less per month. This small monthly bill can protect you from accidents that could end up costing you tens of thousands of dollars in damages.

Why should I carry renters insurance?

​​​To protect you from a variety of accidents and losses, especially the very expensive ones we see almost every year. For example, a resident accidentally released the fire sprinkler valve in their unit and caused $40,000 in damage to their belongings, their apartment, their neighbor’s apartment, and the common areas in their building. Fortunately, this resident had renters insurance, and the damages were covered by their policy instead of out of their pocket.

What does a renters insurance policy generally cover?

​​Theft, such as stolen notebook computers, or a missing package from UPS, FedEx, etc.Damage from smoke, lightning, windstorms, or hail. The vandalism or theft of your bike or damage to your property by a vehicle Water damage caused to the property and your personal items from overflowing toilets and tubsLiability for bodily injury to other persons

Can I wait until I've moved in to start my coverage?

Per our lease agreement, all residents without renters insurance on their move-in day will be placed on our master insurance policy for a nominal monthly fee. Please note the master policy DOES NOT cover your personal items, only damages to the building. Once we have proof of independent coverage, we’ll remove you from the master policy.

How do I get a renters insurance policy?

​​​​​​Simply add the policy with the company that holds your vehicle insurance, or call the insurance agent (or agency) of your choice. If you don’t have a preferred insurance provider you’re encouraged to consider ResidentInsure. All of our properties are pre-approved for coverage so you can sign up in less than five minutes. Visit to get started!

What property amenities are included at Keystone?

Internet and laundry included with a low monthly facilities fee, 24/7 maintenance, elevator, close to public transportation! 

Do you have free internet/WiFi? (Where is it available?)

​Your apartment comes with a 100Mbps shared Internet connection from ResTech Services. Just plug an Ethernet cord from one of the internet outlets to your computer or a wireless router. Open your web browser, and follow the set-up instructions. For service, please call ResTech at 608-663-3868.  

Do you have cable?

​​Cable and Satellite TV options are available through ResTech or TDS. Please contact them directly. 

How does trash pick-up work?

​​The trash and recycling rooms are located in the garage. The recycling for the building follows the City of Madison Ordinances. 

Do you offer recycling?

​Yes, our trash vendor provides mixed stream recycling.


Do you have package lockers/how do I get my packages?

​​We do not. Carriers will leave your packages in the secured lobby by the mailboxes.

I have a non-emergency maintenance issue; who do I contact?

​If you have a maintenance request during our regular business hours, please call 608-255-7100 and let us know what you need to have repaired. Maintenance requests can also be made using the Online Resident Portal:

What is the smoking policy?

​​​This is a smoke-free community.

Can I use a grill on my patio or balcony?

​​​The City of Madison prohibits residents from using or storing gas and charcoal grills on their balconies. Fines from the city will be passed on to our residents. 

Is there a fee or permit required for parking?

​Covered and uncovered parking is available to lease.

I need emergency maintenance; who do I call?

​​​During business hours please call the office at 605-255-7100. If there is an emergency maintenance situation, please contact our after-hours on-call answering service immediately at 608-283-3133. See a list of emergency maintenance situations here:

I have a noise complaint. Who do I contact?

​​​For general noise complaints, we encourage you to talk to the offending neighbor. If you're dealing with a neighbor's late-night party please call the local police department.

Do you allow pets? What is the pet policy?

​Dogs, Cats, Fish, and Caged Birds are welcome! Dogs and cats must be neutered or spayed, and dogs must weigh less than 50 pounds (certain breed restrictions apply). Maximum of 2 pets, $35/mo. per pet. No additional deposit is required. We ask that all pets who will be living or visiting your residence be disclosed. Qualified service animals are always welcome. Exotic pets are not allowed.