Ratings & Reviews

Overall Rating

4(22 reviews)95.5% of customers recommend this property

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submitted by Sally P. - |Recommended: YesOverall, I'm happy to live here — Keystone is in a great location, and our neighbors are for the most part friendly and quiet though our upstairs neighbors were quite loud when we first moved in . We had some problems with our heat at the beginning of the cold season, but maintenance took a lot of time to make sure it was up and running as quickly as possible, so we were very happy with their attention. Overall, I'm glad we chose to live at Keystone. It's very nice and well-kept compared to many of the other houses and apartments I've seen in the area.
submitted by Rudie D. - |Recommended: YesI think Keystone could provide more for the price I am paying, like a gym. — I would tell them that there are many dogs around, so beware if they're not dog friendly. I would also tell them to really explore the area before signing the lease at Keystone because while the apartment itself is very modern, a few things are missing such as enough storage space in the bathroom, bathtubs in most apartments instead of standing showers, closet space, and on-site fitness center or at least a room with some equipment .
submitted by Alex H. - |Recommended: YesI like the property a lot — It is very quite and not a busy place to live. It has good side bonuses like parking etc.
submitted by Sarah C. - |Recommended: YesKeystone is great — Overall this is a wonderful apartment - the parking is great and the unit is lovely. We really feel right at home here and are thrilled with how close it is to all the things - school, work, restaurants, shopping - we need Minor drawbacks are noise issues --it is very apparent when the folks who live above us are walking about, and the animals next door are easily heard-- but so long as you understand that yes, other people live in this building too, it's a great place.
submitted by Yisen W. - |Recommended: YesWe need a bell — The UPSP can't notify me since there is no bell to call me.
submitted by Minghao T. - |Recommended: YesGood — quiet and safe
submitted by Yingzhou L. - |Recommended: YesClean, quiet for the most time and convenient — Except I heard a big party once, I am pretty satisfied with overall living experience
submitted by Garrett A. - |Recommended: YesGood — Good
submitted by Maya B. - |Recommended: YesGreat apartment with nice features — disclaimer I am very picky. Pros -This apartment is nicer than most student apartments in Madison. You can tell it's less than 10 years old. The kitchen has nice, new, stainless steel appliances which is great. The dishwasher and built in microwave are my favorites. -The maintenance guy always comes within one business day and is very friendly and knowledgable. -Separate shower toilet from the sink in our apartment. It's nice for when you live with multiple people only sharing one bathroom. -Free laundry is awesome -The kitchen hallway living room floors are good quality. -Big windows with big window sills for plants. -Beautiful flowers they put in the entry and by the parking garage. -The water pressure in the shower is good. -There is always hot water in the shower -The heat AC has never broken -Free cable and internet is awesome. -Big cabinets in the kitchen for storing our food. Plenty of storage space for our food and kitchen items. -Availability of an underground, climate-controlled parking garage. -Big closets Cons -The quality of the windows is very cheap. They are made of wood and will expand a lot and grow mold on them. -The window cranks are also very cheaply made. They have been broken often and most of the time they don't open and close very easily. -The sound reduction between us and our upstairs neighbors is not as great as you would expect it to be. Better than most other old apartments though. We hear a lot of stomping jumping around. Maybe our upstairs neighbors are just really noisy I don't know. -The kitchen center island is very unforgiving when it comes to appearance. It shows every little spot. It starts to look dirty very quickly. Probably can't change it now, but it was just a poor choice by whoever picked it out. -The drawers and cabinet doors on the kitchen island are not well designed. As soon as they are not perfectly aligned, they don't glide back in very easily and they might even make a scraping or screeching noise from the wood rubbing together. -The dark brown carpet in the bedrooms is also very unforgiving. It will show any crumb or piece of dust. It starts to look dirty very quickly. Again, you probably won't change it, but it was a poor choice by whoever picked it out. -The paint on the walls doesn't stay on very well We should be able to properly use command hooks strips without a huge chunk of paint peeling off the wall. -The water is SUPER hard. Calcium build up on everything. I'm surprised this apartment doesn't have a water softening machine. If it does, then I blame the city of Madison for having such hard water, I guess.
submitted by Kathryn H. - |Recommended: YesGreat renting experience with a kind maintenance team. Thank you, Heru — I've been a resident at Keystone Apartments for 2 years, and really appreciate the time and care that goes into maintaining the grounds and the quality of the apartment building. Over those two years there have been a few minor maintenance issues which were all taken care of relatively quickly. I had a direct experience with this excellent maintenance last week, when one of the washing machines in the common area would not unlock after the load and some important clothes I needed the next day were trapped inside. It was Easter weekend, and I expected that I would not be able to get help in time. However, I called the after-hours maintenance line and Heru from the maintenance staff got back to me within the hour, and immediately came over despite not being sure if he could help me. Heru fixed the problem very quickly and was so kind and selfless for driving over after hours on a holiday weekend to help.
submitted by Elise W. - |Recommended: YesWonderful place to live — Staff is always kind, warm, and knowledgeable, the building is always quiet and clean, and the units themselves are beautiful I didn't think I'd be able to find a building within a reasonable distance to campus that was so quiet and so good for a busy student, but Keystone is really the perfect needle-in-the-haystack. My only complaint is that there are a lot of cars parked in the parking lot that are not marked no tag not paying to park, and sometimes it's really hard to find a spot that I'm paying for because of this. Otherwise, Keystone is the perfect building for anyone, whether it be a student looking for a place with quiet to study, a family looking for a cozy place to call home, or a pet parent looking for a place that will accept and welcome their furry friend
submitted by Sarah M. - |Recommended: YesVery clean, great location, friendly staff — The upstairs neighbors can be very loud. Other than that, I have loved living here for two years
submitted by Janessa S. - |Recommended: YesIt looks great from the outside. — Overall, it's pretty good. However, my emails go unanswered, my phone calls go unreturned and things take months to be fixed. The staff is friendly, but it would have been nice to have my balcony door fixed before it got cold outside.
submitted by Natalie E. - |Recommended: NoBad — The fees are unreasonable, I have a broken lock on one of my doors since the day I moved in, my neighbor above has the loudest dog, and the mailing can easily be lost.
submitted by Lindiandian Y. - |Recommended: YesNeat and friendly — The laundry is always crowded on weekends. I hope to have the laundry on each floor. It is not satisfying for a whole building to share the only five washers dryers.

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